At the Pioneering Care Partnership (PCP) we are committed to providing a high-quality service and place of business to our visitors, service users, volunteers and staff. This commitment is reflected in our Quality Management System (QMS), and the policies and procedures which underpin our vision, mission and values.
We take pride in what we do. We are focused on continuous improvement, excellence, innovation and working collaboratively with our stakeholders.
Being “Quality Assured” means we value our stakeholders and believe that, working as a team, we can build a better organisation and provide better services and outcomes for our service users, volunteers and staff.
As part of our commitment to continuous improvement, the Association strongly encourages feedback from all our stakeholders. If you would like to share your thoughts or comments, please contact us, we would love to hear from you.
Quality Management Systems, Standard ISO9001 The PCP has been awarded ISO9001 certification which recognises the quality of the service it delivers to customers.
ISO9001 is a rigorous set of quality standards which ensures the highest levels of service and procedures are adhered to in order to provide the best possible customer experience.
We picked up two impressive awards at the North East Better Health at Work award ceremony recently, the Voluntary Sector Business Award and the Longevity Award. We also gratefully received an ‘Achieving Continuing Excellence’ plaque.
PCP were amongst businesses across County Durham and Darlington who were being recognised for their commitment to improving the health and wellbeing of their employees as well as contributing towards creating healthier workplaces.
Standard for Environmental Management Systems, Environmental Quality Standard ISO 14001 is the world's most recognised environmental standard and the PCP has satisfied inspectors that it minimises the harmful environmental effects of its activities and continually improves its environmental performance.
The ISO 14001 forms a part of PCP’s recently established Environmental Management System, which helps us identify our environmental impact and take action to improve our performance.
Equality Standard Gold Award demonstrates that we are proud to lead the field in our approach to Equality and Diversity by recognising the needs of the individual and society. Equality and Diversity Policy Statement
The North East Better Health at Work Award has been developed to give recognition to workplaces in the North East Region which actively promote workplace health. The PCP has acheived Continuing Excellence level.
Investors in People- Silver grade recognises excellence in the organisation's management effectiveness, the involvement and empowerment of employees and the active support of their personal and professional development. To achieve the base standard, a company must meet 39 criteria in the improvement of employee management. To achieve Investors in People Silver accreditation the company must achieve an additional 76 evidence requirements or more.
The Contractors Health and Safety Assessment Scheme (CHAS) is established as the market leader for health and safety pre-qualification in the UK. This accreditation means that the PCP meets a nationally recognised and accepted threshold standard
The County Durham Learning (CDL) Quality Kitemark is awarded to those organisations delivering learning activities which have no formal qualifications, generally in a community setting. The Kitemark is designed to reassure learners that the learning activities they are undertaking are of the highest standard.